Privacy Policy

1. Information we collect

We may collect personal information when the user contacts us through social media, digital forms or direct messaging, including:

• First and last name
• Phone number
• City and country of residence
• Data needed to schedule or guide an in-person consultation
• Messages voluntarily sent by the user

We do not collect or store banking information or payment data through social media.

2. Use of information

The personal information collected is used solely to:

• Respond to inquiries and information requests
• Schedule and coordinate in-person appointments
• Provide general information about the surgical practice
• Send reminders or communications related to agreed appointments
• Improve care and communication with users

3. Data protection

• Reasonable administrative and technical security measures are applied to protect personal information against unauthorized access, misuse or disclosure.
• Access to information is limited exclusively to authorized personnel.

4. Information sharing

Personal information is not sold, rented or shared with third parties. Information may only be shared when:

• It is necessary to coordinate requested services
• It is required by law or a competent authority

5. Use of external platforms

Communication may take place through platforms such as Instagram, Facebook or WhatsApp. The use of these platforms is subject to their own privacy policies.

6. User rights

The user has the right to request access, correction, update or deletion of their information, and to withdraw consent at any time, through the official communication channels.

7. Consent

By contacting Dr. Juan Mena or using the services offered, the user accepts this Privacy Policy and the processing of their data as described here.

8. Contact

Dr. Juan Mena handles communications through his official channels or via email at info@drjuanmena.com.